5 Myths about Operational Intelligence for SAP

Operational Intelligence is hot. Because Big Data is hot. But it is easier said than done. Especially for SAP customers. What is Operational Intelligence? “Operational intelligence” (OI) is a form of real-time dynamic, business analytics that delivers visibility and insight into business operations. Operational intelligence solutions run query analysis against live feeds and event data to deliver real-time, actionable information. This real-time information can be acted upon in a variety of ways – alerts can be sent or executive decisions can be made using real-time dashboards. … OI helps quantify: the efficiency of the business activities how the IT infrastructure and unexpected events affect the business activities (resource bottlenecks, system failures, events external to the company, etc.) how the execution of the business activities contribute to revenue gains or losses. (http://en.wikipedia.org/wiki/Operational_intelligence) Myth #1: Operational Intelligence is enabled by Big Data. Truth #1: True and false. Without Big Data OI would not exist at all. For example SAP HANA allows to scan the vast amount of SAP event data fast enough. But Big Data doesn’t give any meaning to the scanned data at all. Myth #2: Operational Intelligence helps to run your business better. Truth #2: Largely false (at this point in time). All leading Operational Intelligence offerings address the technical side only. Even if they are including SAP systems they only look after the technology infrastructure characteristics. Myth #3: Operational Intelligence requires activity logs. Truth #3: True. Technical Operational Intelligence exploits system logs of all sorts. Business Operational Intelligence attempts to exploit equivalent application logs. But those are typically not readily available. Myth #4: SAP does not provide readily extractable...